Last Updated: April 1, 2026

Raaj Sagar Steels (hereinafter referred to as "we", "us", "our", or "the Company") is a manufacturer and exporter of high-quality pipe fittings, flanges, and related steel products, headquartered in India. We are committed to protecting the privacy and personal data of our website visitors, customers, enquiry leads, and business partners.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information obtained through our website www.raajfittings.com and any related communications. By accessing our website or submitting any enquiry or form, you agree to the practices described in this policy.

1. Information We Collect

We collect the following categories of personal information:

1.1 Information You Provide Directly

Full name
Company or organisation name
Email address
Phone number
Country of residence or business
Message content submitted via contact or enquiry forms
Brochure or catalogue download requests

1.2 Information Collected Automatically

IP address and approximate geographical location
Browser type, version, and operating system
Pages visited, time spent on pages, and navigation paths
Referring website or source URL
Cookie identifiers and session data

1.3 Information from Business Communications

Email correspondence related to quotations, orders, and technical queries
Contact details from business cards or trade events
Information shared during telephone or video calls

2. How We Use Your Information

We use the personal information we collect for the following purposes:

To respond to enquiries, quotation requests, and customer service queries
To process and fulfil orders and related export documentation
To send product catalogues, brochures, or technical data sheets upon request
To communicate updates about our products, services, or company news (only where you have opted in or have an existing business relationship with us)
To improve the functionality, content, and user experience of our website
To comply with applicable legal, regulatory, and export compliance obligations
To maintain internal records and business administration
To detect, prevent, and address technical issues or fraudulent activity

3. Legal Basis for Processing Personal Data

We process your personal data under the following legal grounds:

Consent: Where you have explicitly provided consent, such as by submitting a contact form or opting in to receive communications.
Contractual Necessity: Where processing is required to fulfil a contract or to take pre-contractual steps at your request, such as processing an order or preparing a quotation.
Legitimate Interests: Where we have a legitimate business interest in processing your data, such as improving our services, responding to business enquiries, or maintaining records, provided such interests are not overridden by your rights.
Legal Obligation: Where we are required to process data to comply with applicable Indian law or international trade regulations.

For visitors from the European Union or European Economic Area, our processing is conducted in accordance with the General Data Protection Regulation (GDPR). For visitors from other jurisdictions, we comply with applicable local data protection laws to the extent possible.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device when you visit our website.

4.1 Types of Cookies We Use

Essential Cookies: Required for the website to function correctly. These cannot be disabled.
Analytics Cookies: Used to understand how visitors interact with our website. Data is collected in an anonymised or aggregated form.
Preference Cookies: Used to remember your settings and preferences for future visits.

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, please refer to your browser's help documentation.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, managing email communications, or providing analytics — strictly for those purposes and under confidentiality obligations.
Freight and Logistics Partners: For the purpose of fulfilling export orders, relevant shipping and documentation details may be shared with freight forwarders, customs agents, and logistics partners.
Legal and Regulatory Requirements: We may disclose information where required by Indian law, court order, regulatory authority, or applicable international trade regulations.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, personal data may be transferred as part of that transaction, subject to appropriate confidentiality obligations.

6. International Data Transfers

As an exporting company, we interact with customers and partners across the globe. Your personal data may be transferred to and processed in countries outside India, including countries in the European Union, the Middle East, North America, Southeast Asia, Africa, and Australia.

Where we transfer data outside India, we take appropriate steps to ensure that your personal information receives an adequate level of protection in accordance with applicable laws, including the use of standard contractual clauses where required under the GDPR or other applicable data protection frameworks.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Our general retention guidelines are as follows:

Enquiry and contact form data: Retained for up to 3 years from the date of last interaction.
Order and transaction records: Retained for up to 7 years in accordance with Indian accounting and tax regulations.
Email communications: Retained for up to 3 years or for the duration of the business relationship, whichever is longer.
Website analytics data: Retained in anonymised form for up to 26 months.

Once data is no longer required, it is securely deleted or anonymised.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

SSL/TLS encryption for all data transmitted via our website
Restricted access to personal data on a need-to-know basis
Regular review of our data handling and security practices
Password-protected and access-controlled internal systems

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

9. Your Rights

Depending on your country of residence, you may have the following rights with respect to your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
Right to Restriction: Request that we limit the processing of your data in certain circumstances.
Right to Data Portability: Request that we provide your data in a structured, commonly used, and machine-readable format (applicable under GDPR).
Right to Object: Object to the processing of your personal data for direct marketing or where processing is based on legitimate interests.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact us using the details provided in Section 14. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

10. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external resources. This Privacy Policy applies solely to our website. We are not responsible for the privacy practices or content of third-party websites, and we encourage you to review their respective privacy policies before providing any personal information.

11. Children's Privacy

Our website and services are intended for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that personal data has been collected from a minor, we will promptly delete such information.

12. Applicable Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

For visitors from the European Union or European Economic Area, we acknowledge and comply with our obligations under the General Data Protection Regulation (EU) 2016/679 (GDPR) to the extent applicable.

Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of India.

13. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

Raaj Sagar Steels
Website: www.raajfittings.com
Email: export@raajsagarsteel.com
Country: India

We are committed to resolving any complaints or concerns about our privacy practices promptly and transparently.